Built for the way B2B actually orders

Your trade customers already chat with you. Chatc lets them search stock, check prices, and place orders on WhatsApp — while you keep complete control. No forms. No friction. Just clean, structured orders that flow straight into your system.

Auto parts mechanics working on vehicles

Auto Parts & Distributors

Your workshops and fleet customers need parts fast. They don't want to scroll through 1,000+ SKUs or call on hold.

Real conversation:

Customer: "I need a fuel filter for a 2018 Hilux 2.8"

Chatc: "Found 3 filters in stock for Hilux 2.8…"

Customer places order, you review, confirm.

Why it works:

  • ✓ Link by vehicle type first — faster product discovery
  • ✓ Fewer wrong parts, fewer returns
  • ✓ You stay in control of final price and quantity
  • ✓ Orders flow directly into your system
Hardware store with tools and equipment on display

Hardware & Trade Stores

Contractors and builders want to find products quickly by price, brand, or availability — without calling.

Real searches your customers make:

  • "Do you have fuel filters under R50?"
  • "Cheapest drill bits you have?"
  • "What brands of hinges are in stock?"

Why it works:

  • ✓ Strong search by price, brand, stock status
  • ✓ Customers find alternatives instantly
  • ✓ Higher basket, faster checkout
  • ✓ No stock-out frustration — see what's available now
Wholesale warehouse with boxes on shelves and inventory

Wholesale & Distribution

You manage 200+ SKUs for regular trade customers who order weekly. Chat ordering cuts the friction — and your rekeying.

Typical flow:

  1. 1. Customer: "I need 10 x Part A, 5 x Part B"
  2. 2. Chatc shows pricing, stock confirmation
  3. 3. You review in dashboard — adjust prices/qty if needed
  4. 4. Order confirmed, flows into your ERP

Why it works:

  • ✓ Repeat customers order faster, higher frequency
  • ✓ Less manual re-keying, fewer data-entry errors
  • ✓ You keep full commercial control
  • ✓ Customers stay in WhatsApp they know

Field Sales & Service Teams

Your reps and technicians are on-site or on the road. They need to place orders in real-time without losing pricing control.

Real scenario:

Rep at a site checks stock via WhatsApp, confirms real-time pricing, places order. You approve on your dashboard before fulfillment.

Why it works:

  • ✓ Faster order capture — no email, no manual forms
  • ✓ Real-time stock checks reduce delays
  • ✓ You never lose pricing control
  • ✓ Orders go straight into fulfillment queue
Manufacturing plant maintenance and production line

Manufacturing Spares

Your maintenance teams request spare parts to reduce downtime. Smart search cuts the back-and-forth on availability.

Real requests:

  • "Part number 11239 — in stock?"
  • "Bearings for Model X pump — what do you have?"
  • "Seals and gaskets — available today?"

Why it works:

  • ✓ Search by part number, description, or equipment type
  • ✓ Check availability instantly — fewer phone calls
  • ✓ Reduces production downtime
  • ✓ All orders logged and tracked

FMCG & Repeat Ordering

Retailers and restaurants order the same products weekly. Make reorders frictionless and increase order frequency.

Smart repeat ordering:

  • "Repeat my last order"
  • "Same as last month but add 2 cases of X"
  • "Suggest my order for this week"

Why it works:

  • ✓ Repeat orders take 30 seconds, not 10 minutes
  • ✓ Higher order frequency, better cash flow
  • ✓ Less friction = more orders
  • ✓ Smart suggestions reduce back-and-forth

What makes Chatc work across all industries

Whether auto parts, hardware, or FMCG — these core strengths power every use case.

Natural WhatsApp Ordering

Customers order the way they prefer — by chat, no apps, no learning curve. They're already on WhatsApp.

Smart Search & Matching

Find products by vehicle, brand, price, part number, or description. Chatc learns your catalog and suggests the right items.

Real-Time Stock & Pricing

Customers see live availability and pricing. No surprises, no "out of stock" after ordering. You control every price point.

Structured Order Data

Every order arrives clean, mapped to your system. No manual re-keying, no ambiguity. Straight to fulfillment.

You Keep Full Control

Review every order. Adjust prices or quantities before confirmation. Never lose sight of a transaction.

Integrations That Flow

Connect Xero, Sage, SAP, or your ERP. Orders sync automatically, inventory updates in real-time.

Frequently asked

Does Chatc only work for trade customers?

No. While we excel with B2B and wholesale, Chatc works for any business where customers prefer chat ordering. That includes field teams, repeat retailers, service techs, and more. The key is customers ordering regularly — whether trade or otherwise.

Can customers search by vehicle type, brand, or price?

Yes. Chatc supports smart search across multiple dimensions: vehicle type, brand, price range, part number, and natural language. You define which attributes matter in your catalog, and the system surfaces the right matches. For auto parts, you can link vehicle year/make/model to matching products.

How do repeat orders work?

Customers can say "repeat my last order" or "same as last month but add X." Chatc pulls their order history and suggests quantities. They can tweak amounts, and you approve before it ships. This cuts checkout time from minutes to seconds.

Do I still control final prices and quantities?

Absolutely. Chatc shows the customer a suggested price and quantity based on your catalog, but every order lands in your dashboard for review. You can adjust prices, quantities, or reject before confirmation. You keep 100% commercial control.

How do orders flow into my system?

Once confirmed, orders sync to your ERP (Xero, Sage, SAP, Syspro, Salesforce, or custom API). Inventory updates in real-time, and fulfillment teams see orders in your normal system. No double-entry, no lost data.

What if inventory goes out of stock while a customer is ordering?

Chatc syncs with your live inventory. If stock runs out, the system updates the conversation in real-time. Customers see alternatives or can request a waitlist. You never oversell.

See it with your catalogue

Every industry is different. Let us show you how Chatc works for your specific business — with your products, your workflows, your control.

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