Orders flow straight to the systems you already use

No more manual re-keying. No parallel processes. Connect WhatsApp orders directly to Xero, Sage, SAP, Syspro, Salesforce, and beyond.

How orders flow to your ERP

Simple, transparent workflow. You keep control every step of the way.

1

Search & Order

Customer searches products and places an order directly in WhatsApp.

2

Review & Adjust

You review the order. Adjust quantities or prices if needed. You're always in control.

3

Confirm

Customer confirms the final order. No surprises, no back-and-forth.

✓

Auto to ERP

Clean, structured order data lands in your Xero, Sage, SAP, or Syspro. Done.

Supported systems

Native integrations with the platforms your team already uses.

Xero

Xero

Push WhatsApp orders as invoices or sales orders directly into Xero. Keep AR clean, reconcile faster, no manual data entry.

  • • Invoice and sales order creation
  • • Real-time stock sync
  • • Customer & pricing data alignment
Sage

Sage

Automatically create sales orders and invoices in Sage 50 or Sage 100. Eliminate re-keying entirely.

  • • Sales order automation
  • • Inventory sync
  • • Customer pricing rules
SAP

SAP

Bridge WhatsApp and SAP. Orders flow into your core business system with full traceability and audit trail.

  • • Sales order integration
  • • Material master sync
  • • Full audit logging
Syspro

Syspro

Create sales orders in Syspro without re-keying. Perfect for distributors and wholesalers who need real-time stock control.

  • • Sales order creation
  • • Stock availability checks
  • • Pricing tier management
Salesforce

Salesforce

Log WhatsApp orders as Salesforce Opportunities or Orders. Keep CRM and order data in perfect sync.

  • • Opportunity & Order creation
  • • Account hierarchy mapping
  • • Pipeline visibility

Other systems

Can't find your platform? We can build custom connectors for your ERP, WMS, or accounting system.

Ask about custom integration →

Why integrations matter for your business

No Manual Entry

Orders flow straight to your system. Zero re-keying. Zero errors from copy-paste mistakes.

Faster Processing

Trade customers place orders during work hours. You fulfil them the same day — no delays waiting for email or fax.

Full Control & Visibility

You approve prices and quantities before they're committed. Stay in control of every transaction.

Real-Time Stock Sync

Customers see current availability in WhatsApp. Your stock data and ERP stay aligned. No overselling.

What's included

Standard Connection

  • One-way sync (orders → ERP)
  • Order line items with customer data
  • Standard field mapping
  • Setup & onboarding (1–2 days)
  • Integrated & Supreme plans

Custom Mapping (Optional)

  • Bespoke field mapping for your workflow
  • Multi-way sync (2-way when needed)
  • Custom business logic (e.g. approval workflows)
  • Available on request
  • Professional services apply

Frequently asked questions

Which systems are supported?

We have native integrations with Xero, Sage 50/100, SAP, Syspro, and Salesforce. If your ERP or accounting platform isn't listed, contact us—we can often build a custom connector. The process typically takes 1–2 weeks depending on API availability and your data requirements.

Do I still control prices and quantities?

Absolutely. You approve every order before it's sent to your ERP. Customers place the order in WhatsApp, you review it in Chatc, and you can adjust prices or quantities if needed. Only after you confirm does the order flow into your system. You're always in control.

How long does it take to set up?

Standard integrations take 1–2 business days. We handle the setup—you just provide your ERP credentials and we map the fields (usually items, customers, stock). For more complex workflows or custom mapping, setup may take 3–5 days. Most customers are live and processing their first order by day two.

What data is sent to my ERP?

By default: customer name, contact details, order line items (product code, quantity, price), and totals. You're in control of what fields map to which parts of your ERP. We never send payment details or personal data beyond what's needed to create the order. All data is encrypted in transit.

Can we connect other systems or custom workflows?

Yes. We offer custom integrations and API access for more complex scenarios. Whether it's a WMS, custom inventory tool, or proprietary system, we can build the connector. This is typically available on Integrated and Supreme plans; ask us for details.

Will this work for my distributor or wholesaler business?

Absolutely. Chatc integrations are built for distributors, wholesalers, trade counters, and field sales. You stay in your ERP for stock control, pricing, and customer tier management. Your team stays in Chatc for order review. Customers order in WhatsApp—no training, no app download. Orders flow straight to where they belong.

Ready to connect Chatc to your system?

See how WhatsApp orders can flow straight into your Xero, Sage, SAP, Syspro, or Salesforce in minutes.

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